Privacy policy

Privacy Policy

This Privacy Policy explains how China Watch Shop, operated by Yongfeng County Qiyuan Business Service Studio, collects, uses, and protects personal information when you visit chinawatchshop.com, contact us, create an account, or place an order.

Information We Collect

Depending on how you use our website, we may collect:

  • Name, email address, telephone number, billing address, and shipping address.
  • Order and transaction information.
  • Information you provide when contacting us for customer service, sourcing, returns, or warranty support.
  • Device and browsing information such as IP address, browser type, approximate location, pages viewed, and cookie data.
  • Payment-related information processed through our payment providers. We do not normally receive or store complete payment card details ourselves.

How We Use Your Information

We use personal information where reasonably necessary to:

  • Process and fulfill orders.
  • Arrange payment, shipping, customs clearance, returns, refunds, and warranty service.
  • Communicate with you about your order or inquiry.
  • Prevent fraud, misuse, and other security risks.
  • Operate, maintain, and improve our website and services.
  • Comply with legal, tax, accounting, and regulatory obligations.
  • Send marketing communications where you have requested or otherwise consented to receive them, where required by law.

Service Providers

We may share personal information with service providers only where reasonably necessary to operate our business and provide our services.

These may include:

  • Shopify, which hosts and operates our online store.
  • Payment processors and financial service providers.
  • Shipping carriers, logistics providers, and customs-clearance providers.
  • Website, analytics, security, email, and customer-service providers used by us from time to time.
  • Government authorities, customs authorities, courts, or other parties where disclosure is required by law.

These service providers may process information in countries other than your country of residence.

Shipping and Customs Information

For international shipments, we may provide the recipient's name, address, telephone number, order information, and other information reasonably required for transportation and customs clearance to carriers, customs brokers, and relevant authorities.

Cookies and Similar Technologies

Our website uses cookies and similar technologies provided by Shopify and, where applicable, other service providers. These technologies may be used to operate the shopping cart and checkout, remember preferences, maintain account sessions, measure website performance, prevent fraud, and understand how the website is used.

Where required by applicable law, optional cookies or tracking technologies will be used subject to your consent or available privacy choices.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, warranty service, fraud prevention, legal compliance, tax and accounting requirements, and the resolution of disputes.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on where you live, applicable privacy law may give you rights relating to your personal information, including rights to request access, correction, deletion, restriction, objection, or portability.

These rights may be subject to legal exceptions, including where we must retain information for tax, accounting, fraud-prevention, contractual, or other legal purposes.

To make a privacy request, please contact us at support@chinawatch.shop.

European Economic Area and United Kingdom

Where the GDPR or similar legislation applies, we process personal information on one or more lawful bases, including performance of a contract, compliance with legal obligations, our legitimate interests, and consent where consent is required.

Personal information may be transferred outside the European Economic Area or the United Kingdom through Shopify and other service providers. Where required, such transfers are subject to appropriate legal safeguards.

Children

Our website and products are not directed specifically to children. We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements. The current version will be published on this page.

Contact

For privacy questions or requests, please contact:

Yongfeng County Qiyuan Business Service Studio
Email: support@chinawatch.shop
Jiangxi, China