Shipping policy
Shipping Policy
Order Processing
Processing and dispatch times vary by product. Please refer to the availability and shipping estimate shown below the price on each product page.
Products may be in stock, available for pre-order, or subject to different processing times depending on availability and sourcing.
Shipping, Duties & Taxes
The displayed price is the final price for your destination. Shipping, duties, taxes, tariffs, and import-related charges are included. No additional payment is required on delivery.
We handle import and customs charges on your behalf. Local customs authorities or the shipping carrier may occasionally contact the recipient for additional information, identification, or other information required for customs clearance. Such contact does not mean that additional import charges are due from the recipient.
Shipping Carriers
FedEx is our default shipping carrier. Depending on the destination, product, shipping conditions, or local service availability, we may also use YunExpress, Yanwen Express, 4PX, or another suitable shipping carrier.
The carrier used for a particular order may be selected at our discretion in order to provide an appropriate and reliable delivery service.
Delivery Times
Estimated delivery times shown on our website are estimates only. Actual delivery times may vary due to customs clearance, local holidays, weather, carrier delays, remote-area delivery, or other circumstances outside our reasonable control.
Processing time before shipment is separate from the carrier's transit time. Please refer to the product page for the estimated processing or dispatch time for the specific watch you are ordering.
Customs Clearance
We arrange shipments so that duties and import-related charges are handled by us. However, customs authorities may still require the recipient to provide information or cooperate with the clearance process.
Customers are responsible for providing accurate recipient information, including name, address, telephone number, and any identification information reasonably required by the carrier or customs authorities.
Incorrect or Incomplete Address
Please make sure that your shipping address and contact information are correct before placing an order. If a shipment is delayed, returned, or otherwise affected because of incorrect or incomplete information provided by the customer, additional shipping or handling costs may apply where permitted by applicable law.
Lost, Damaged, or Delivery-Problemed Shipments
If your shipment appears to be lost, damaged in transit, or delivered incorrectly, please contact us as soon as possible. We will work with the shipping carrier and the customer to investigate and resolve the issue.
Please keep the original packaging and, where applicable, take photographs or video of the parcel and product if there is visible shipping damage.
Returns & Refunds
Returns, refunds, cancellations, and warranty claims are governed by our Refund Policy. Please review the Refund Policy for full details.
Contact
If you have any questions about shipping or delivery, please contact us before placing your order or as soon as possible after an issue occurs.